FAQs

[vc_row color_scheme=”primary” us_bg_image_source=”media” us_bg_image=”210″ us_bg_repeat=”no-repeat” us_bg_overlay_color=”rgba(26,26,26,0.13)” css=”%7B%22default%22%3A%7B%22background-size%22%3A%22cover%22%2C%22background-repeat%22%3A%22no-repeat%22%2C%22padding-top%22%3A%2250px%22%2C%22padding-bottom%22%3A%2250px%22%7D%7D”][vc_column width=”1/2″][us_breadcrumbs show_current=”1″ separator_type=”custom” css=”%7B%22default%22%3A%7B%22color%22%3A%22%23d1d1d1%22%2C%22font-size%22%3A%2214px%22%2C%22padding-top%22%3A%2240px%22%7D%7D”][ultimate_heading main_heading=”FAQ’s” heading_tag=”h1″ main_heading_color=”#d1d1d1″ sub_heading_color=”#ffffff” alignment=”left” main_heading_margin=”margin-top:5%;margin-bottom:4%;” sub_heading_margin=”margin-top:3%;margin-bottom:6%;” main_heading_line_height=”desktop:56px;” sub_heading_line_height=”desktop:32px;” main_heading_font_family=”font_family:Poppins|font_call:Poppins|variant:600″ main_heading_font_size=”desktop:45px;” main_heading_style=”font-weight:600;”][/ultimate_heading][/vc_column][vc_column width=”1/2″][/vc_column][/vc_row][vc_row css=”%7B%22default%22%3A%7B%22background-image%22%3A%22198%22%2C%22background-size%22%3A%22cover%22%2C%22background-repeat%22%3A%22no-repeat%22%2C%22padding-top%22%3A%2250px%22%2C%22padding-bottom%22%3A%2250px%22%7D%7D” bg_type=”bg_color”][vc_column width=”1/6″][/vc_column][vc_column width=”2/3″][ultimate_heading main_heading=”Shipping” main_heading_color=”#ad222b” sub_heading_color=”rgba(255,255,255,0.6)” sub_heading_margin=”margin-top:2%;” main_heading_font_family=”font_family:Raleway|font_call:Raleway|variant:800″ main_heading_style=”font-weight:800;” sub_heading_font_size=”desktop:18px;” sub_heading_line_height=”desktop:30px;” main_heading_margin=”margin-bottom:2%;”][/ultimate_heading][vc_tta_accordion title_size=”20px” css=”%7B%22default%22%3A%7B%22color%22%3A%22%23d1d1d1%22%2C%22padding-top%22%3A%2230px%22%7D%7D”][vc_tta_section title=”When will I know my shipping cost?” tab_link=”%7B%22url%22%3A%22%22%7D” bg_color=”#292929″ text_color=”#d1d1d1″][vc_column_text css=”%7B%22default%22%3A%7B%22color%22%3A%22%231a1a1a%22%7D%7D”]Great question! The short answer is not immediately as we have to vet your shipment to several LTL carriers to get best pricing. Some LTL carriers will not deliver to a residential address, so will not offer lift gate service and others just will not properly service your area. All these factors require your order to be completed after shipping is determined and then the actual rate is entered into your invoice for payment.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can I track my order?” tab_link=”%7B%22url%22%3A%22%22%7D” bg_color=”#292929″ text_color=”#d1d1d1″][vc_column_text css=”%7B%22default%22%3A%7B%22color%22%3A%22%231a1a1a%22%7D%7D”]Most LTL freight companies will provide a PRO number or tracking number so you can follow your firework delivery progress. The team at Joe Dirt is always a call away to work with our LTL freight managers to gather information when a shipment may appear to be running a bit behind. Remember, most LTL freight companies will provide guaranteed delivery time windows for an additional cost.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can you ship to my state or city?” tab_link=”%7B%22url%22%3A%22%22%7D” bg_color=”#292929″ text_color=”#d1d1d1″][vc_column_text css=”%7B%22default%22%3A%7B%22color%22%3A%22%231a1a1a%22%7D%7D”]State laws regarding fireworks vary from state to state. Some states do not allow fireworks to be shipped from an online retailer/wholesaler. some states allow fireworks that rise into the sky and some require fireworks to remain on the ground. The American Pyrotechnics Association (APA) has compiled a summary of state laws, which can be found here: https://www.americanpyro.com/state-law-directory[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][vc_column width=”1/6″][/vc_column][/vc_row][vc_row css=”%7B%22default%22%3A%7B%22padding-bottom%22%3A%2250px%22%7D%7D” bg_type=”bg_color”][vc_column width=”1/6″][/vc_column][vc_column width=”2/3″][ultimate_heading main_heading=”Location” main_heading_color=”#ad222b” sub_heading_color=”rgba(255,255,255,0.6)” sub_heading_margin=”margin-top:2%;” main_heading_font_family=”font_family:Raleway|font_call:Raleway|variant:800″ main_heading_style=”font-weight:800;” sub_heading_font_size=”desktop:18px;” sub_heading_line_height=”desktop:30px;” main_heading_margin=”margin-bottom:2%;”][/ultimate_heading][vc_tta_accordion title_size=”20px” css=”%7B%22default%22%3A%7B%22color%22%3A%22%23d1d1d1%22%2C%22padding-top%22%3A%2230px%22%7D%7D”][vc_tta_section title=”Where is the Joe Dirt Wholesale Fireworks Located?” tab_link=”%7B%22url%22%3A%22%22%7D” bg_color=”#292929″ text_color=”#d1d1d1″][vc_column_text css=”%7B%22default%22%3A%7B%22color%22%3A%22%23ffffff%22%7D%7D”]

1. Our warehouse is located at 5921 Edmund Highway, Lexington SC 29073.
2. For a list of our stores and retail locations visit, www.joedirtfireworks.com

[/vc_column_text][/vc_tta_section][vc_tta_section title=”What hours can I come pick up my order in person?” tab_link=”%7B%22url%22%3A%22%22%7D” bg_color=”#292929″ text_color=”#d1d1d1″][vc_column_text css=”%7B%22default%22%3A%7B%22color%22%3A%22%231a1a1a%22%7D%7D”]Our hours of operation will be posted on our website and will vary with the seasonality of our business. We will provide after hours pick up service when coordinated ahead of time.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][vc_column width=”1/6″][/vc_column][/vc_row][vc_row css=”%7B%22default%22%3A%7B%22padding-bottom%22%3A%2250px%22%7D%7D” bg_type=”bg_color”][vc_column width=”1/6″][/vc_column][vc_column width=”2/3″][ultimate_heading main_heading=”State Laws” main_heading_color=”#ad222b” sub_heading_color=”rgba(255,255,255,0.6)” sub_heading_margin=”margin-top:2%;” main_heading_font_family=”font_family:Raleway|font_call:Raleway|variant:800″ main_heading_style=”font-weight:800;” sub_heading_font_size=”desktop:18px;” sub_heading_line_height=”desktop:30px;” main_heading_margin=”margin-bottom:2%;”][/ultimate_heading][vc_tta_accordion title_size=”20px” css=”%7B%22default%22%3A%7B%22color%22%3A%22%23d1d1d1%22%2C%22padding-top%22%3A%2230px%22%7D%7D”][vc_tta_section title=”Can you ship to my state?” tab_link=”%7B%22url%22%3A%22%22%7D” bg_color=”#292929″ text_color=”#d1d1d1″][vc_column_text]The American Pyrotechnics Association has compiled a summary of what types of fireworks are allowed under each state law. Please visit this site to review the laws in your state, https://www.americanpyro.com/state-law-directory.

Still not certain, give our team a call and we can help you.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][vc_column width=”1/6″][/vc_column][/vc_row][vc_row css=”%7B%22default%22%3A%7B%22padding-bottom%22%3A%2250px%22%7D%7D” bg_type=”bg_color”][vc_column width=”1/6″][/vc_column][vc_column width=”2/3″][ultimate_heading main_heading=”Payment” main_heading_color=”#ad222b” sub_heading_color=”rgba(255,255,255,0.6)” sub_heading_margin=”margin-top:2%;” main_heading_font_family=”font_family:Raleway|font_call:Raleway|variant:800″ main_heading_style=”font-weight:800;” sub_heading_font_size=”desktop:18px;” sub_heading_line_height=”desktop:30px;” main_heading_margin=”margin-bottom:2%;”][/ultimate_heading][vc_tta_accordion title_size=”20px” css=”%7B%22default%22%3A%7B%22color%22%3A%22%23d1d1d1%22%2C%22padding-top%22%3A%2230px%22%7D%7D”][vc_tta_section title=”Payment process” tab_link=”%7B%22url%22%3A%22%22%7D” bg_color=”#292929″ text_color=”#d1d1d1″][vc_column_text]We accept credit card payments using Authorizenet.com, however, we do charge a 3% which is a pass along expense. Given the slim margins with wholesale pricing, we cannot deliver exceptional pricing and incur credit
card processing fees.

We provide credit terms to customers that are purchasing to resell.    These terms extend until July 10th and January 10th and are not to exceed 60 days. Credit checks are completed through Experian, DNB and Bectran and customers must qualify both through business and personal guarantee. For balances carried past July 11th or January 7th, there will be a late fee of 1% of balance daily until balance is paid in full.

Example: $10,000 carried beyond payment deadline will incur a $100 late fee per day until paid in full. Partial payment will not reduce the late fee payment amount. [/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][vc_column width=”1/6″][/vc_column][/vc_row]